Frequently Asked Questions
Everything you need to know about our colorful, sustainable essentials.
What materials are SUSAN BIJL products made from?
Most of our products, including The New Shopping Bag, are made from 100% recycled ripstop nylon. This material is lightweight, bluesign® certified, and incredibly durable.
How should I clean my SUSAN BIJL bag?
We recommend hand washing your bag with mild soap and lukewarm water. For machine washing, use a delicate cycle at 30°C and place the bag in a washing bag. Always hang to dry; do not tumble dry.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
What is your return policy?
You can return your purchase within 14 days of receiving it. Items must be unused, in their original packaging, and with all tags attached. Please note that return shipping costs are the responsibility of the customer.
Are your products water-resistant?
Yes, our high-quality ripstop nylon features a water-resistant coating, making our bags perfect for daily use in various weather conditions, though they are not 100% waterproof in heavy downpours.
How can I tell if my item is an authentic SUSAN BIJL?
Authentic SUSAN BIJL products always feature our signature 'Flash' stripe design and a branded woven label. To ensure authenticity, we recommend purchasing directly from our official webshop or authorized global retailers.